As Wilmington College students came back to campus for the spring semester, they received news of welcome changes to the college’s wireless network. Wilmington College’s president Jim Reynolds sent out an email explaining the steps the college is taking in making the WiFi better and said the following about what he hopes to achieve.
“Our hope is to improve the functionality of the network as soon as possible but I would caution all of you not to expect that everything will be great about the network during the beginning weeks of the semester. This will take time but we are committed to doing our best to improve the service to students, faculty and staff.”
The WiFi changes are welcome on both sides. I.T. help desk student worker of over a year, Joe Koepke had the following to say about the upcoming changes.
“I think the changes have been long overdue. The help desk gets emails and calls about WiFi issues all the time, and as a student I’m excited to see the change.’’
“I think the changes have been long overdue. The help desk gets emails and calls about WiFi issues all the time, and as a student I’m excited to see the change.’’ – Joe Koepke, I.T. help desk student worker
Charles Clark, a Senior at Wilmington College had the following to say when asked about the upcoming changes and what issues he has had.
“Sometimes the WiFi won’t let me access school sites like blackboard or portal, which hinders my academic progress. The changes are definitely welcome and I’m glad Wilmington is listening to the students.”
Donna Painter, the Director of Enterprise Systems had the following to say when asked about a potential time frame on when students would see a change in the WiFi.
“R-F works wrapped up on the week of January 20th. It takes 2-4 weeks to get a report back. Around the end of February is when we hope to see how we can move forward on improvements. It is still unknown of exactly would need to be done. What R-F works has done is created a heat map of the wireless signal and they also have installed monitoring devices to so they can measure how much data goes through our equipment so we know we are not exceeding capacity.”
Donna had nothing but good things to say about R-F works.
“R-F works comes highly recommended from other institutions who were pleased with their results. They have been very thorough and are communicating very well. I’m very pleased with them.”
The changes truly started the first week students were back on campus as the company R-F works went through every room and office at Wilmington College to see what changes need to be made. The cost of the changes is estimated to be about $750,000.